CHECKLIST: Smart Parcel Locker Provider Scorecard For You

April 1, 2026·2 min read

Below are the Checklist to help evaluate your smart-locker framework

1. Capacity & Scalability

☐ Locker capacity matches current parcel volume
☐ Modular expansion available
☐ Handles peak season overflow Score (1–5): ___

2. Parcel Size Configuration

☐ Adequate small compartments
☐ Sufficient medium compartments
☐ Oversized parcel support Score (1–5): ___

3. Courier Usability

☐ Fast drop-off workflow (< 30–60 seconds per parcel)
☐ Simple interface for multiple carriers
☐ Clear instructions for first-time couriers Score (1–5): ___

4. Resident Experience

☐ 24/7 access
☐ Mobile + PIN pickup options
☐ Instant delivery notifications
☐ Fast retrieval time Score (1–5): ___

5. Security & Liability Controls

☐ Individual compartment locking
☐ Audit trail for every transaction
☐ Time-stamped logs
☐ Camera integration support Score (1–5): ___

6. Software & Dashboard Visibility

☐ Real-time utilization data
☐ Overflow alerts
☐ Maintenance status monitoring
☐ Downloadable reports Score (1–5): ___

7. Maintenance & Support

☐ Defined SLA response time
☐ Remote diagnostics available
☐ Preventive maintenance included
☐ Clear downtime procedure Score (1–5): ___

8. Physical Fit & Lobby Flow

☐ Space-efficient footprint
☐ Does not block traffic flow
☐ Secure and visible placement Score (1–5): ___

9. Cost Model & Contract Terms

☐ Transparent pricing (lease / subscription)
☐ Maintenance included or clearly priced
☐ Upgrade path available
☐ Scales without major reinvestment Score (1–5): ___

Final Evaluation

Total Score (out of 45): ___

Decision Guide:40–45 → Strong operational fit30–39 → Viable with conditionsBelow 30 → High risk of operational frictionConclusion

Smart parcel lockers are no longer an amenity. They are part of modern building logistics infrastructure. Choosing a provider should follow the same discipline as any operational system:
- Capacity planning.
- Workflow integration.
- Security and scalability.
Because in high-rise living, parcel management is now part of the resident experience.