In the fast-moving world of logistics and transportation, miscommunication can cost you — sometimes literally. One such example is the all-too-common “dry run” in vehicle pickups, a headache many dispatchers and coordinators know too well.
But what exactly is a dry run? Why does it happen? And how can we prevent it?
A dry run refers to a failed vehicle pickup — where the carrier shows up, but the unit isn’t ready, isn’t there, or something vital has changed.
And while it may sound harmless, it’s anything but.
Carriers often charge a dry run fee (typically ranging from $75 to $250 or more) to compensate for the wasted trip, fuel, driver time, and scheduling disruption. For companies handling multiple pickups weekly, the cost adds up fast.
Let’s take the vehicle transport sector as a case study. Whether you’re picking up from a dealership, auction house, or even a private seller, dry runs can occur due to:
In one real-world example, a dispatcher assumed the unit was ready based on emailed documents. The carrier was sent. On arrival? The dealership staff refused release. The unit was still undergoing emissions testing.
Result: A $150 dry run fee, a reschedule delay, and an unhappy customer.
To avoid dry runs and protect both your budget and brand, logistics professionals must shift from assumption to verification:
Call the dealership or auction directly, not just the customer. Confirm:
Document the name, date, and details of the person you spoke to. This adds accountability and helps resolve disputes later.
Share the confirmed details with your driver or carrier, including:
Let the customer know the outcome of your checks. If there’s a delay or open issue, they’ll appreciate your transparency.
In a business where time is money, every avoidable delay is a risk to profit and reputation. Dry runs frustrate everyone:
And the worst part? Most dry runs are 100% preventable.
This is the kind of insight we unpack on the Tales of Logistics Podcast — real challenges, practical fixes, and lessons from the frontline of transport, warehousing, and customs.
Visit TalesOfLogistics.com to read more articles like this, explore tools, or listen to our latest podcast episodes on:
Because in logistics, clarity isn’t a luxury — it’s a necessity.